Should you have an emergency situation out of normal office hours we would ask that you contact the relevant tradesman directly (please note the tradesmen will use their discretion as to what is classified as an emergency)
Fineholm was awarded the Silver Award in Scotland at The Lettings Agency of the Year Awards 2012 in association with The Sunday Times and The Times and sponsored by Zoopla.co.uk. Judges commented Fineholm ” as ‘absolutely brilliant’ in its approach to credit control and detailed credit references, as well as its comprehensive staff training programme.”
On Friday 25th May, over 450 leading lettings agents from throughout the UK attended a glittering ceremony at The Lancaster London Hotel opposite Hyde Park where the winners of only dedicated awards for the lettings agency industry were revealed. The winners received their awards from former Olympic Champion, Sir Matthew Pinsent who wowed the audience with some incredible stories of his achievements.
The awards ceremony was the culminating event of a rigorous and thorough judging process carried out over a four-month period by a panel of industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included hundreds of telephone interviews and mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman; Christopher Hamer.
Now in its third year as a dedicated competition, these awards have become widely recognised as the most sought-after and difficult to win. With more entrants than ever before, over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.
Fineholm, winners of the Silver Award for Scotland were delighted to receive the award. Sally Beard commented
“We are thrilled to win this award especially as it was the first time we had entered – The company is going from strength to strength with 2012 looking to be our busiest year yet – which we put down to fantastic staff, great customer service and lots and lots of hard work!”
Are you a current or previous Fineholm landlord? If so we need your feedback – good and bad!
We recently joined a national award scheme (ESTAS) recognising the best estate & letting agents in the country.
The scheme recognises the best agents based on research conducted through homebuyers, sellers and landlords around the UK.
The awards, known as the ESTAS measures the quality of customer service provided by agents through the home buying, selling and rental process.
Phil Spencer, TV Property Expert says “I think it says a great deal about company who’s prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they’re happy to prove it. These awards help agencies to focus on customer service levels and that’s why so many sign up each year”
“Taking part in the ESTAS sets agents apart from their competitors. It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedback”.
At Fineholm “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”
Hope you are both well. I would like to inform you of a good and professional experience from one of your new employee "Robbie Craig" who is dealing with my one of my flats for rent. He has responded quickly to my emails and provides a quality service by understanding the situations if there was any issues between landlords and tenants. He has shown fairness as well as making good judgment and a good representative to act on behalf of both landlords and tenants when there are any disputes. He has acted quickly in providing quotes when requested. Thank you for your service.
Lisa Lee (landlord)
Gemma, thank you for your swift response, you are a gem! I am looking forward to hearing from you!
Many thanks for all your help over the last few months – I will defiantly be recommending your company and if need would to use your services in the future we will not hesitate in contacting you.