Should you have an emergency situation out of normal office hours we would ask that you contact the relevant tradesman directly (please note the tradesmen will use their discretion as to what is classified as an emergency)
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I just wanted to tell you how grateful we are for all your efforts to unravel the mess at our flat....In particular, I'd like to thank Leanne who seems to have tackled everything large and small with professionalism, courtesy and pleasantness. She really is a star!
Many thanks to you and your team for all your efforts; you thoroughly deserve every penny of your commission on this one
Mr Johnston (vendor & landlord)
Thanks again. I'll be recommending your office to everyone!