Should you have an emergency situation out of normal office hours we would ask that you contact the relevant tradesman directly (please note the tradesmen will use their discretion as to what is classified as an emergency)
We know moving house is a busy and stressful time but stay organised and we will try to make it as smooth as possible…
Everyone knows someone who has had a nightmare with a landlord or agent trying to get their deposit returned.
Here at Fineholm you can relax knowing your deposit is safeguarded in a government approved custodial scheme.
Once we receive your deposit we transfer it to the approved provider Safe Deposits Scotlandwho hold onto your deposit until either party requests release at the end of the tenancy.
We aim to request release of your full deposit after your final termination appointment but we need you to leave the property in the same clean and tidy fashion as you found it so follow the tips below and you should receive a full refund.
If you pack your bags and walk out leaving the property a mess it is probable you will not get your deposit returned so please do follow our helpful hints about your move out day.
Fineholm has been consistently professional, and proactive. I'm very happy with the service you and your colleagues have given me.
Ava Blass (landlord)
Thanks very much Mandy. (I'll believe the sale has actually gone through when the money's in the bank!) We were very impressed by your competence and professionalism, so would be very pleased to use your services if the need arises again, or indeed recommend you to others
Thank you again for all your help and advice. Brilliant customer service and it was a real pleasure meeting you.