Should you have an emergency situation out of normal office hours we would ask that you contact the relevant tradesman directly (please note the tradesmen will use their discretion as to what is classified as an emergency)
I just wanted to tell you how grateful we are for all your efforts to unravel the mess at our flat....In particular, I'd like to thank Leanne who seems to have tackled everything large and small with professionalism, courtesy and pleasantness. She really is a star!
I would like to confirm that I have received my deposit and would just like to thank the office for everything during the tenancy.
Rory Hall - tenant
Gemma, thank you for your swift response, you are a gem! I am looking forward to hearing from you!