Should you have an emergency situation out of normal office hours we would ask that you contact the relevant tradesman directly (please note the tradesmen will use their discretion as to what is classified as an emergency)
I was going to write in any event just to say thank you for your help with everything (Ellen, please note the excellent service Dawn has given me!). The “Welcome Pack” came in handy so thanks for that also.
Mr Lombardi (landlord)
Hope you are both well. I would like to inform you of a good and professional experience from one of your new employee "Robbie Craig" who is dealing with my one of my flats for rent. He has responded quickly to my emails and provides a quality service by understanding the situations if there was any issues between landlords and tenants. He has shown fairness as well as making good judgment and a good representative to act on behalf of both landlords and tenants when there are any disputes. He has acted quickly in providing quotes when requested. Thank you for your service.
Lisa Lee (landlord)
I’d also just like to thank you guys for making the process of moving in so easy. There have been a few maintenance issues, but these have been dealt with so quickly and efficiently. It makes such a difference to our last letting agent who didn’t seem to have a clue about providing tenants with a good service.